Our Guarantee: 10 Years on Driveways, 5 Years on Patios
Given by Elite Roofing & Paving Group Ltd, trading as Elite Paving Group (company no. 11131713). Tel 01344 550469 · hello@elitepavinggroup.co.uk
Free site survey · Written specification · No deposit on jobs under £15,000
1. Our promise
We guarantee the workmanship of the paving we install, from the date the work is completed: 10 years on every new driveway (including permeable driveways and the edging, kerbs and drainage laid with it) and 5 years on every patio (including paths, steps and garden walls built as part of the patio job). The period that applies is written on your certificate. If something we built fails because of the way we built it, we will come back and put it right at no cost to you.
2. What's covered
Sub-base and settlement: sinking, dipping or rutting caused by inadequate excavation, sub-base or compaction.
Laying: blocks, setts or slabs that become loose, rock, or lift because of how they were laid.
Edges: failure of kerbs, edge courses or edge restraints we installed.
Falls and drainage: standing water caused by levels or falls we set, and failure of drainage channels or soakaways we installed.
Pointing and jointing: joints on patios and paths that crack or come away because of a fault in our materials or method.
Steps and walls: brick or stone steps and walls built as part of the paving job, against movement or failure caused by our workmanship.
3. What's not covered
Natural characteristics of the materials: colour variation, shading, weathering and fading, natural marks in stone, and efflorescence (white salt bloom), which is natural and fades over time.
Staining and growth: oil, fuel, rust, food, leaf or bird staining; weeds, moss and algae.
Heavy loads: damage from vehicles heavier than a normal domestic vehicle (e.g. skips, delivery lorries, HGVs, plant), unless the area was specified in writing for that load.
Ground and trees: ground movement, subsidence, heave or tree-root damage that wasn't caused by our work, and problems from existing drains or services we weren't asked to replace.
Other people's work: utility digs, other trades, alterations or repairs not carried out by us.
Misuse and maintenance: chemical or de-icing salt damage on materials not suitable for it; damage from pressure-washing joints out without re-sanding; normal wear and tear.
Customer choices: materials supplied by you, or a design or material chosen against our written advice.
Accidents and weather: accidental damage, fire, flood, storm and other events outside our control.
Our materials also carry the manufacturer's own product guarantees. We'll pass the details on to you.
